Dear
Mack Massey Family and Staff,
I
wanted to express my gratitude and appreciation to the Mack Massey dealership
for the outstanding service I received during the purchase of my 2009 Jeep
Wrangler-Unlimited Rubicon on August 14, 2009.
Everyone involved was very helpful and friendly. I especially wanted to thank sales
representative Travis York for leading me through the process step-by-step. I was
well-pleased with the blend of professionalism and enthusiasm that Travis
presented. He was informative, cooperative, and established a
rapport that made my buying experience enjoyable. Thanks Travis!
I would also like to thank service advisor Ralph Gracia for
recommending Travis, and for providing me with important information regarding
the maintenance of my vehicle. My mother
has been a repeat customer for well-over 15 years and friends with Ralph for as
long as I can remember, and we will certainly remain loyal to Mack Massey when
recommending an automobile dealership to our family and friends.
To your entire team: Thank You.
I am very happy and blessed to have purchased the Blue Rubi at Mack
Massey.
Sincerely,
Richard Edens Jr.
Richard Edens Jr.,
I would like to start of by saying that louie Watson had great
customer
service. He made me feel very comfortable buying my first
car. I hope that
Louie Watson is noticed for the great customer
service he gave me. Thank
you for the great experience.
Thanks, Esteban Vasquez
Esteban Vasquez,
I never take the time to send comments on service.But I just wanted to share my
appreciation for your service staff especially Skip Hernandez for getting me and
my family back on the road.Your facility and service staff are the best of any
dealership that I have come across.I deeply appreciate all of your help.
Dan,
Dear Mr.
Vasquez,
I would like to take a moment to
express how great my car buying
experience with Mack Massey was. I
purchased a 2009 Dodge Charger.
Your representative Louie Watson was
very helpful. I requested information
Via the web site and Louie responded
quickly. I told him exactly what
I was looking for, the color and the
price. After work that day, I drove from White
Sands Missile Range and met with
Louie. The deal was made. The following day,
my daughter dropped me off and I
drove away very happy.
The whole process was painless. All
of the staff at Mack Massey are very courteous
and professional.
Sincerely,
Paula
Monge
La
Mesa, NM
Dear Mr. Vasquez (GM),
Dear Mr. Massey,
In the early to mid 90's I was a service department customer of yours,
handled by Larry Wright, (good experience) who took care of a 929 Mazda, a dream
car, my husband and I brought down from Ohio.
I am again your customer. I now have a (pre-owned) Chrysler 300 C Hemi,
purchased from your Internet Sales Manager, Louis Watson.
Before I tell you how great Louie is, I would like to say that after much
shopping in the El Paso area dealerships, there are several areas that impressed
me - and you should know that your investment in your people and facilities is
appreciated. The showroom was immaculate, and so are all your people. It was a
pleasure to see, at the end of a very long hot day for all, how well groomed the
men were -- and those beautiful heavily-starched, clean, crisp uniform shirts -
gorgeous colors. I love that look - clean, spit-shined and polished!!
All the people I met were amazing -- cool, very knowledgeable, and
professional. Mike, Jose, Roy, Marty, and John were excellent. I also like the
location of Marty's office -- private, clean, elegant.
Before closing, I would like to rave about Louie and his internet site work.
I am quite the internet hound and can appreciate ease and simplicity of
information and use. Louie, in my opinion, has done a fabulous job keeping
MackMassey "out there." That's what got me into the showroom in the first
place. I saw a car of my dreams on your website and then heard Louie's
description. I just had to talk to that guy. And surprisingly, he answered
the phone and was available immediately. His people skills and training have
certainly paid off for both of us. He never tired of the challenges we all had
to overcome for the sale to happen. He is top notch.
Today I am driving a much more luxurious, impressive car than I would ever
have imagined possible because of Louie.
I almost forgot about your software -- congratulations -- what a relief it
was to see a car dealership operating in the 21st century -- every other
dealership is still using an an almost manual system. Expensive? Yes, but
worth every penny. Good job!!!
Please thank all of your team for me, and let them know that details do
matter!!
Sincerely,
JEAN
K.
FROUD
FARMERS INSURANCE
GROUP
AUTO
* HOME * LIFE * RETIREMENT PLANS
JEAN K. FROUD,FARMERS INSURANCE GROUP
19 March 2009
To: Mr. Randy Massey @ Mack Massey Chrysler, Jeep, Dodge
From: Ron G. Barnes, Psychology Professor and Asst. Academic Director, Park University @Ft. Bliss
Dear Mr. Massey:
I must relate my recent (3/18/09) buying experience at your dealership. People nowadays are quick to complain, but slow to commend. I'm writing for the later purpose.
The service I received yesterday was the best I've ever gotten at any dealership. I had to return a lease vehicle with several thousand miles overage. Paying those miles and returning the vehicle was going to put my family in a difficult transportation dilemma. I went to your dealership primarily looking for guidance and options.
I told Mr. Jose Gutierrez my sad story and I know he's heard them all. Mine related to recent issues with my health and a couple of surgeries, unexpected events that have created a lower than normal (for me) credit score. I was afraid my options were limited. He listened to my circumstances and offered hope.
Mr. Joe Valdez took me through all the vehicle options. I drove a couple of vehicles home to show to my wife, since she will be the primary driver. She liked the Jeep Commander and in fact it had been her "dream car". He patiently took me through the whole buying process.
Mr. Sergio Trujillo was diligent in seeking out the best options for me and came up with a payment I can manage. This was essential under the circumstances.
When I went to your dealership yesterday morning, I was ready to face the music. Instead, my family came away with a great car. I wanted to recognize these individuals for their excellent customer service above and beyond just doing what is expected in their jobs. They are the kind of people I'd want working with me. I'm proud to be a customer of Mack Massey.
Sincerely yours,
RON G. BARNES
RON G. BARNES,
Dear Mr. Massey:
I have been a customer of Mack Massey Automotive for approximately 7 years having purchased a 2002 Jeep Grand Cherokee and a 2006 Jeep Commander. Let me start off by saying that i have been happy with the purchase of these vehicles throughout that time. My 2006 Jeep Commander gives me much pleasure. However, it is not only for that reason that i feel compelled to write this letter.
During the 7 years with Mack Massey, I must commend you on one of your employees and that is Ralph Gracia, Sr., Service Manager. For as long as I have been bringing my vehicles to Mack Massey for service, i have always dealt with Ralph. Not only is he an extremely well-informed person (autowise also), he is also a very personable gentleman who always treats me with respect, courtesy and never fails to meet my vehicle's needs every time I have called him for one reason or other. He is always on top of things and always meets my expectations whenever I ask him a question concerning the service on my Jeep Commander.
I do not believe I need to sugar coat this letter any further for I think it speaks for itself. Mr. Rarcia is truly a genuine asset to Mack Massey. It would be greatly appreciated if you would inform Mr. Garcia of my letter.
Thand you for your time.
Very truly your,
Mrs. Ann DeFlorio
Mrs. Ann DeFlorio,
"Internet Sales"
Hi Louie!
I am sure you wished you were hearing from me with
referrals & not problems. I want to thank you very much for your efforts
[again] today. With my being so far away it is extremely difficult in providing
assistance to my parents. Your going the extra mile for helping them &
getting his van to your store as well as getting him the rental is greatly
appreciated! You are providing great customer service & I thank you! If for
any reason you need my assistance [or to speak directly to my dad etc], feel
free to contact me.
Thanks again Louie - Great Job!
Jimmy Jones,Flow GM Auto Center "Pre-Owned"
Louie,
Thank you for your help and professionalism in getting Julie
into her Durango this past weekend. I will be sending a message off to Mr.
Massey later today, expressing the same.
My 2007 Caliber has just turned 55,000 miles, I average
between 2000-2500 miles/month. If I trade, I'd like something with exceptional
mileage (I am getting 29-31 around town now) AND a vehicle that your dealership
can service. If you get your hands on a low mileage Caliber, or PT cruiser,
please let me know.
Best regards,
Bill
Mallindine
Recycling Consultant - El
Paso
Friedman Recycling
Companies
5835 Wren
Ave.
El
Paso, TX 79924
Bill Mallindine,Friedman Recycling
